[ENG] VACANCY ANNOUNCEMENT - Information Technology Assistant (FAO)
Agency:
Type of contract:
Duty station:
DEADLINE: 28 July 2023
Tasks and responsibilities
The IT Assistant will provide support in the following areas:
User support
• Assist in the presentation of display materials and Video Conferencing events;
• Provide orientation to New Users on the IT rules and regulations, in particular related to equipment, printers, scanners, and IT security matters;
• Provide instructions to users on existing technology and potential use (One drive for Business, Team-works, MSOffice, Intranet, Skype for Business, etc.);
• Provide instruction to users on guidelines, policies, and standards.
• Monitor requests related to IT matter, resolve IT-related issues pertaining to FAO standard equipment, escalate those issues that cannot be solved to the IT Group of the Regional Office, monitor progress and resolution.
Network and connectivity
• Update office network infrastructure to ensure office connectivity;
• Ensure security of the network by following security policies and report problems when they are detected.
IT Equipment
• Keep track of IT assets and maintain the local office IT inventory list up-to-date;
• Monitor IT equipment expiry dates and take upgrading/replacing measures in time;
• In case of equipment to be granted to external organizations, follow the MS502 procedures and inform the ISD accordingly;
• Assist to the Office Assistant to assign new equipment and update the IT equipment inventory list on regular basis.
Corporate and non-corporate software
• Ensure that all the official equipment (desktop and laptop) in the office are up to date in terms of the corporate policy and requirements;
• Inform users that all the non-official equipment cannot connect to the corporate network or using corporate services, except Wi-Fi public internet connectivity;
• For all non-corporate software follow the clearance process and ensure that no non-corporate software is installed in FAO equipment without official clearance;
• Ensure security and privacy of user identity (user credentials) and data managed by the user, following the relevant corporate policies.
Troubleshooting:
• Troubleshoot requests related to IT hardware, software and services issues; when this is not possible - escalate the issue to the regional ISD;
Planning and proactive work
• Identify the future needs in the office in terms of equipment, connectivity and moves, timely informing the Head of Office;
• Be aware of all the IT Division policies and ensure to follow them accordingly.
Other tasks
• Provide IT assistance to staff and visitors for organizational related issues;
• Perform any other duties when required
Minimum Requirements
• National or permanent resident of the Russian Federation
• University degree in the related field
• At least three years of relevant experience in Information and Communication Technology (ICT), Information Resources and Records Management
• Working knowledge of Russian and English
Technical/Functional Skills
• Work experience in more than one location or area of work, particularly in field positions is desirable
• Extent and relevance of experience in user support (desktop hardware configuration, diagnosis and repair, and with software configuration, Microsoft Windows Operating Systems and Office software, Android and iOS knowledge)
• Extent and relevance of experience in a field relevant to the work of the Organization and development work, interacting with social partners and with governments, international organisations, research institutions, civil society and the private sector
• Knowledge and experience in the field of web publishing and social media networks is considered an asset
• Depth of knowledge of FAO’s programmes and priorities is considered an asset
• UNDSS Information Security Awareness
• Other relevant Microsoft and Apple certifications would be desirable
• Cisco CCNA certified would be desirable
• ITIL v3 certification would be desirable
• Work experience within United Nations System or an international organization is an asset
